You are receiving a "blocked IP address / username" because either your username and passwords are being used by too many people or you attempted several times to login to the website with a wrong username/password in error, or your username/password may have expired. So one of these three possibilities.

If you feel that your username and password are correct, or if they are automatically filled in to your browser, here is what you can do to resolve the issue. First you need to contact us so we can remove the block from our system. Please call 727-896-9182 or email us using the online form..

After we have removed the block you will need to CLEAR your browser's cookies. How do you do that? Follow instructions below. Important Note: If you have multiple browsers on your computer you MUST perform the following operation on ALL of them.

First you must open your browser then do the following, based on your type of browser:

For Internet Explorer users:
- Click on Tools, then Internet Options
- You will see a button that says "Delete Cookies". Please click that button
- It will ask you to confirm, click OK
- Then next to the "Delete Cookies" button you will see a button that says "Delete Files". Click on that and also confirm deletion.
- Close your browser down. Restart your computer and try to log in again to AAG members section

For Firefox users:
- Click on Tools, then Clear Private Data
- Make sure to check the Cookies option
- Uncheck "Save Passwords", that should be the only option UNCHECKED
- Now, click the "Clear Private Data" now button
- Close your browser down. Restart your computer and try to log in again to AAG members section

For Mac Safari users:
- Click on the Safari option at the top, the choose preferences
- Click the "Show Cookies" button
- Then Click "Remove All"
- Confirm that you want to remove all cookies.
- Close your browser down. Restart your computer and try to log in again to AAG members section

If none of the above helps resolve getting you into the website, then please contact the administrator to help resolve the issue. Be sure to provide your username and subscription ID for prompt assistance.

TIP: Do not give out your username and password to anyone. This is for your use only. If the system detects too many people attempting to use the same username/password it will put a block on the username.

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If your receive any weird error messages, please contact the administrator immediately. Supply them with your username and passworrd, and be as specific as possible about the error your are receiving.

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If you forgot your username and password and tried several times unsuccessfully to enter the site but got denied, please contact the administrator to help your retrieve your username and password. Be sure to provide your full name and subscription ID for prompt assistance. Also note, that attempting too many failed logins might lock you out. See instructions for # 1 to clear out your browser's cookies.

TIP: If you were a member previously and then cancelled and re-subscribed at a later date, your old username and password may still be stored in your browser's memory. Please be sure to clear the old username/password from your Internet browser's memory (the pop up box), and put in your current username and password.

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If your username/password was stolen, it very likely could lead to many people attempting to use it to gain entry to the site. This will result in a blocked username.

Please contact the administrator to help resolve the issue. Be sure to provide your username and subscription ID for prompt assistance.

TIP: Keep your username and password information in a safe place and be sure not to give it out.

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More than likely your membership is not cancelled and you may be experiencing another issue. See questions 1 - 4.

However, in the event you may be cancelled, it could be due to the following common reasons: 1) your credit card expired and you are not aware of it. 2) your credit card is used to its limit and our system is unable to bill you. 3) your credit card was stolen and you have a block on it. Please contact your credit card or financial institution to verify if any of the above may have occurred.

It could also be that your membership was cancelled per your request and it legitimately is not active. In this case, you will need to re subscribe to the site.

Please Contact Customer Service to check on the status of your billing account. Be sure to provide your username and subscription ID for prompt assistance.

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When contacting the administrators of the site, please be sure to provide your username and subscription ID for prompt assistance. If you provide your full name that is also helpful in us retrieving your account information.

Please be as specific as possible when asking a question as this will help expedite the process of resolving your specific issue or complaint.

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